Introduction
Oracle is one of the world’s leading technology companies, providing enterprise software solutions to companies worldwide. In 2026, Oracle will be hiring recent graduates and entry-level professionals for the position of Technical Analyst, also known as Associate Support Engineer (Professional Level IC1). This position is ideal for candidates looking to launch their careers in enterprise technology support, customer solutions, and cloud-based systems.
The Oracle Technical Analyst role focuses on post-sales technical support, troubleshooting, and maintaining customer satisfaction. This article provides comprehensive details about the position, including responsibilities, requirements, necessary skills, salary, growth opportunities, and how to prepare for the role.
About Oracle
Oracle Corporation is a leading global technology company specializing in database software, cloud infrastructure, enterprise applications, and embedded hardware systems. Oracle serves thousands of organizations, including banks, governments, hospitals, startups, and Fortune 500 companies. Working at Oracle offers the opportunity to work with large-scale systems, enterprise customers, and modern technologies such as cloud computing, data management, and automation.
Oracle Technical Analyst Job Overview
The Technical Analyst role at Oracle is part of the Support Organization and focuses on providing after-sales support and solutions to Oracle customers. The employee acts as a liaison between customers and internal Oracle teams.
This role involves managing customer inquiries, troubleshooting product issues, resolving installation problems, and ensuring that customers receive timely and accurate technical support.
Main Responsibilities of an Oracle Technical Analyst
The main responsibilities of the Technical Analyst role include:
- Providing after-sales support and solutions to Oracle customers
- Managing customer inquiries via phone, email, and electronic support tools
- Troubleshooting Oracle products and services through electronic support
- Acting as the primary point of contact for customer escalations
- Supporting internal Oracle teams by providing technical insights into customer issues
- Coordinating with original equipment manufacturers (OEMs) and value-added resellers (VARs) to resolve installation and maintenance issues
- Providing Tier One support to customers through the Oracle Solution Center
- Maintaining high levels of customer satisfaction and service quality
- Ensuring that issues are resolved according to service guidelines and timelines
This role, which combines customer service with technology, is ideal for candidates who enjoy problem-solving and helping others.
Eligibility Criteria
To apply for the Oracle Technical Analyst position, candidates must meet the following requirements:
- Recent graduates or professionals with limited experience
- IC1 professional level
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field
- Basic knowledge of software systems and technical troubleshooting
- Good communication skills in English
- Ability to work in a customer-centric environment
Candidates with non-technical backgrounds but a strong interest in technology and customer support will also be considered.
Required Skills
To succeed as a Technical Analyst at Oracle, candidates must possess the following skills:
- Basic knowledge of operating systems, databases, or cloud concepts
- Strong logical reasoning and problem-solving skills
- Excellent written and verbal communication skills
- Ability to explain technical issues in simple language
- Customer service and conflict resolution skills
- Willingness to learn about Oracle’s enterprise products and systems
- Teamwork and collaboration skills
- Time management and ability to work under pressure
Experience with tools and technologies
Working at Oracle provides experience with:
- Oracle databases and enterprise applications
- Cloud platforms: Oracle Cloud Infrastructure
- Customer support and incident management tools
- Monitoring and diagnostic systems
- Remote troubleshooting tools
- Enterprise networking and systems environments
This makes this position valuable for developing a long-term career in IT.
Salary and Benefits
Oracle offers competitive salary packages for entry-level positions. The estimated salary for an IC1 Technical Analyst in India typically ranges from 4 to 7 LPA (Lakhs per annum), depending on location, skills, and performance.
Additional benefits include:
- Health insurance
- Paid vacation and holidays
- Training and certification programs
- Career development and internal mobility
- Work-from-home or hybrid options, depending on the team
Career Growth at Oracle
The Technical Analyst role is an excellent starting point at Oracle.
Career paths include:
- Senior Technical Analyst
- Support Engineer
- Cloud Support Engineer
- Product Specialist
- Solutions Architect
- Technical Consultant
With experience and certifications, employees can advance to higher-level technical or management positions.
How to Prepare for the Technical Analyst Role at Oracle
Candidates should prepare by:
- Learning basic SQL and databases
- Understanding cloud computing fundamentals
- Practicing troubleshooting scenarios
- Improving communication and customer service skills
- Reading about Oracle products and services
- Preparing for behavioral interview questions
Why Choose Oracle as a Recent Graduate?
Oracle offers global exposure, stable career growth, learning opportunities, and a strong brand value. Recent graduates receive training in enterprise technologies and work with international clients, providing a strong foundation for their professional careers.
Frequently Asked Questions
What is the role of a Technical Analyst at Oracle?
The Technical Analyst provides post-sales technical support to customers, helps troubleshoot issues, and ensures customer satisfaction.
Is this role suitable for recent graduates?
Yes, this role is designed for entry-level candidates and recent graduates with an interest in technology.
What does the IC1 job level mean?
IC1 stands for Individual Contributor Level One, which is an entry-level professional position.
Does this role require programming?
This role does not require intensive programming, but basic technical knowledge and problem-solving skills are important.
What are the working hours?
The work schedule depends on support shifts and may include rotating shifts for global clients.
Can students from non-engineering majors apply?
Yes, if they have strong technical aptitude and communication skills.
Does Oracle offer training?
Yes, Oracle offers structured onboarding training and product-specific training.
Is this position remote or in-office?
It depends on the team and location, but many positions are hybrid.