Introduction
Amdocs is a global leader in software products and services for the telecommunications, media, and technology industries. With operations in more than 85 countries and revenues of $5 billion in fiscal year 2024, Amdocs helps service providers and enterprises deliver next-generation digital experiences.
The Software Engineer role at Amdocs in Pune India Hybrid Mode offers a unique opportunity to work on large-scale production systems, event management, cloud operations, and observability platforms, directly contributing to business continuity and customer satisfaction.
This article explains the job role, responsibilities, required skills, career growth, work culture, and FAQs to help you decide if this opportunity is right for you.
About Amdocs
Amdocs empowers organizations to build the future of communications and media. Its solutions support cloud migration, 5G enablement, automation, and digital transformation. The company operates with a mission called Live Amazing Do Amazing, focusing on employee growth, work-life balance, and meaningful impact.
Amdocs employees work on real-world, high-performance systems that support millions of users worldwide.
Software Engineer Role Overview
Amdocs Software Engineers are responsible for the design, development, modification, debugging, and maintenance of software systems, with a strong focus on operational excellence and incident management.
This role blends engineering, IT operations, monitoring, and stakeholder communication. The engineer ensures that production systems remain healthy, incidents are resolved quickly, and automation improves system reliability.
Location: Pune, India
Work Mode: Hybrid
Shifts: 24×7 rotational support may be required
Key Responsibilities of a Software Engineer
Incident and Operations Management
The engineer coordinates with internal teams and external stakeholders to efficiently manage incidents and service requests. This includes:
- Driving incidents and closing tickets
- Leading bridge calls during critical P1 incidents
- Performing root cause analysis after major incidents
- Reducing recurring issues by creating knowledge articles and automation
Monitoring and Observability
The role involves building and maintaining observability across microservices and infrastructure by:
- Monitoring applications and servers using Dynatrace, Splunk, and Grafana
- Performing advanced log analysis and searches in Splunk
- Creating dashboards, alerts, and reports for proactive monitoring
- Tracking deployment status, certificate validity, and configuration changes
Process and quality assurance
- The engineer ensures that all operational activities meet quality standards and service level agreements:
- Tracking KPIs and SLAs
- Ensuring audit compliance and documentation
- Identifying trends and systemic issues
- Continuously improving operational efficiency
Required Technical Skills
Candidates should have experience or exposure in the following areas:
- Incident Management and IT Operations
- Monitoring tools such as Splunk, Dynatrace, and Grafana
- Ticketing and workflow tools such as Jira and ITSM platforms
- Microsoft Office tools such as Excel, Word, and reporting tools
- Advanced log parsing, visualization, and alert creation
- Understanding of telecommunications systems and large-scale distributed systems
- ITIL and ITSM knowledge is an added advantage
The role also values practical experience in troubleshooting microservices, infrastructure issues, and performance bottlenecks.
Behavioral and Soft Skills
Amdocs places great importance on behavioral competencies:
- Excellent communication and stakeholder management
- Ability to work under pressure and in ambiguous situations
- Strong ownership mindset and sense of urgency
- Analytical thinking and systematic problem solving
- Collaboration and teamwork
- Continuous learning and improvement attitude
- Decision-making under time constraints
Work environment and culture
Amdocs promotes a flexible and inclusive workplace that values the following:
- Hybrid work models
- Employee growth and internal mobility
- Learning and certification programs
- Global exposure and collaboration
- Supportive leadership and mentoring
The company encourages innovation, automation, and knowledge sharing to improve both individual careers and system reliability.
Career Growth at Amdocs
The Software Engineer role offers long-term growth opportunities in the following areas:
- Site Reliability Engineering
- DevOps and Cloud Operations
- Platform Engineering
- Observability Engineering
- Technical Leadership and Architecture
- Production and Solution Consulting
With enterprise-grade systems, automation platforms, and exposure to global stakeholders, engineers can build a strong career foundation.
Why You Should Apply
Work on large-scale production systems
Gain expertise in observability and incident management
Learn best practices in automation and monitoring
Collaborate with global teams
Enjoy career growth, stability, and work-life balance
Build skills in high-demand areas like cloud operations and reliability engineering
Frequently Asked Questions
- Is this role suitable for freshers
This role is more suitable for candidates with prior exposure to IT operations, monitoring tools, or incident management. However, motivated freshers with relevant internships may be considered.
- Is this a development or operations role
This is a hybrid role combining engineering, operations, monitoring, and automation responsibilities.
- Does this job require night shifts
Yes, 24×7 shifts may be required due to product support responsibilities.
- Is telecom experience a must
Telecom experience is preferred but not mandatory if you have strong technical and operational skills.
- What tools should I know before applying
Splunk, Dynatrace, Grafana, Jira, and ITSM platforms are important tools for this role.
- What is the career growth after this role
You can move into SRE, DevOps, Cloud Engineering, Technical Architect, or leadership roles.
- Is this a coding-heavy role
It involves less feature coding and more operational engineering, automation, and troubleshooting.
- What makes Amdocs a good employer
Amdocs offers strong learning opportunities, global exposure, flexible work, and long-term career growth.
Conclusion
The Software Engineer role at Amdocs Pune Hybrid is ideal for professionals who love solving complex operational problems, working with large-scale systems, and improving platform reliability. It offers a mix of technical challenge, business impact, and career development in a global environment.
If you are passionate about system reliability, automation, and customer impact, this opportunity could be a strong step in your career.